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Customer Service Representative

2 weeks ago

Umhlanga, KwaZulu-Natal, South Africa Clicks Group Limited Full time
Job Overview

We are seeking a highly motivated Shop Assistant to join our team at Clicks Umhlanga and surrounding areas. As a Shop Assistant, you will play a vital role in delivering service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

About This Role
  • This is a permanent opportunity for a dynamic individual who is passionate about delivering exceptional customer service.
  • You will be responsible for maintaining high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
  • You will also be required to proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
  • In addition, you will be expected to make customers aware of promotions in order to positively affect sales and to ensure customers 'feel good and pay less'.

Responsibilities:

  1. Efficiently execute all operational activities at the point of sale in a timely and efficient manner.
  2. Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
  3. Ensure the safe handling of cash at all times.
  4. Proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
  5. Making customers aware of promotions in order to positively affect sales and to ensure customers 'feel good and pay less'.

Requirements:

  1. Basic maths calculations
  2. Retail/FMCG background and understanding of merchandising and promotions principles
  3. Understanding of stock management procedures
  4. Knowledge of customer service excellence

Skills:

  1. Planning and organising skills
  2. Problem-solving skills
  3. Strong customer orientation
  4. Relating and networking
  5. Following instructions and procedures
  6. Delivering Results and Meeting Customer Expectations
  7. Working with people
  8. Persuading and Influencing
  9. Coping with Pressures and Setbacks