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Client Services Liaison

1 week ago

Johannesburg, Gauteng, South Africa IG Group Full time

About Us:

We are a global leader in the financial services industry, dedicated to delivering exceptional customer service and support to our clients. As a Client Services Liaison, you will play a vital role in ensuring that our clients receive the highest level of support and expertise.

Your primary responsibility will be to provide front-line support to clients via phone, email, web chat, WhatsApp and social media, answering queries and resolving issues efficiently and effectively. You will also work closely with colleagues to ensure seamless communication and collaboration.

Key Responsibilities:

  • Provide support to clients across phone, email, web chat, WhatsApp and social media;
  • Answer queries on all products and platforms;
  • Resolve trade queries and disputes;
  • Deal and execute trades for clients after relevant training;
  • Provide technical support with our front-end platforms and chart packages;
  • Conduct audit checks and client administration tasks;
  • Participate in and run various projects or initiatives.

What We Offer:

  • A dynamic and supportive team environment;
  • Ongoing training and development opportunities;
  • Excellent benefits package, including private medical cover and performance-related annual bonus;
  • Multikafeteria system with options for multisport cards and vouchers;
  • Career-focused technical and leadership training;
  • Well-being events and Employee Assistance Programme;
  • Summer picnic and New Year party;
  • Three additional days off per year for voluntary work.