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Client Resolution Expert

1 week ago

Randburg, Gauteng, South Africa Tracker South Africa Full time
Job Overview

The Customer Care Co-ordinator plays a critical role in delivering exceptional customer experiences for Tracker South Africa. This position involves handling customer inquiries, resolving complaints, and providing support to internal teams.

Key Accountabilities
  • Handle customer calls, emails, and in-person visits in a professional and courteous manner.
  • Respond to customer complaints and concerns in a timely and effective manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
Requirements
  • Matric with 5 years working experience in a Contact Centre.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Familiarity with customer relationship management software.