Digital Service Expert

3 days ago


Randburg, Gauteng, South Africa Smdtechnologies Full time

About Smdtechnologies

We are seeking a highly skilled Technical Solutions Specialist to join our team at Smdtechnologies. The successful candidate will be responsible for providing tailored ICT services and solutions to address unique and ad-hoc requirements as determined by the CETA.

Key Responsibilities:

  1. Specialized ICT Support:
    • Provide ICT support on an 'as and when required' basis to meet emerging needs and challenges.
    • Address ICT-related requests not covered by standard operational areas.
  2. Solution Development:
    • Analyze unique requirements and develop tailored ICT solutions to meet CETA-specific objectives.
    • Collaborate with stakeholders to understand needs and deliver fit-for-purpose ICT interventions.
  3. Issue Resolution:
    • Troubleshoot and resolve advanced technical problems across the organization's ICT systems.
    • Identify root causes of issues and implement long-term solutions to prevent recurrence.
  4. Engagement:
    • Work closely with internal teams and external partners to deliver specialized ICT services.
    • Provide expert advice and recommendations to management on specialized ICT needs and emerging technologies.

Requirements

The successful candidate should have a minimum of 5 years of experience in a specialized ICT support role and a strong understanding of the latest trends and advancements in ICT.

Skills

The ideal candidate should possess strong problem-solving and analytical capabilities, excellent communication and collaboration skills, and the ability to manage and prioritize multiple ad-hoc requests effectively.



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