Digital Operations Manager
1 week ago
Job Overview
">Hollywoodbets, a leading online sports betting operator, is seeking an experienced Digital Operations Manager to join its team in KwaZulu-Natal. This exciting opportunity will involve overseeing the day-to-day operations of our digital services, ensuring seamless customer experiences, and driving business growth.
">About the Role
">We are looking for a highly skilled and motivated individual to lead our digital operations team. The successful candidate will be responsible for managing daily/weekly/monthly reporting statistics, ensuring accurate data security and accessibility, and promoting excellent customer service principles throughout the organization.
">Main Responsibilities
">- ">
Manage the accuracy of daily/weekly/monthly reporting statistics and provide regular updates to management.
">Ensure that resources are trained to effectively deal with account queries, audit queries, account updates, and promotional queries.
">Review internal control procedures to ensure controls are in place to manage staff/staff accountability and proactively identify potential concerns.
">Develop strategies to improve motivation and teamwork, fostering a positive work environment.
">Conduct weekly performance reviews with the digital operations team members and ensure performance reviews are documented.
">
Requirements
">- ">
2-3 years of experience in customer service management and operational support.
">Experience working with social media/digital platforms.
">Strong business acumen, excellent presentation and reporting skills, and attention to detail.
">Able to work under pressure and in a fast-paced growing environment.
">Good customer service and communication skills.
">Sound understanding of various betting types and procedures.
">
What We Offer
">- ">
An estimated salary of R400,000 per annum, based on industry standards and location.
">A dynamic and supportive work environment.
">Opportunities for professional growth and development.
">
How to Apply
">If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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