Digital Operations Manager
1 week ago
Estimated Salary: R550,000 - R650,000 per annum
Job OverviewHollywoodbets is a leading online entertainment company that offers a range of exciting opportunities for talented individuals to grow their careers.
Key Responsibilities- Lead the Digital Team in delivering exceptional customer service and achieving quality targets
- Develop and implement business strategies on the digital platform, ensuring alignment with company goals
- Maintain high QA levels and results on live chat, email, and social media, adhering to KPIs
- Implement team rosters according to business requirements, ensuring optimal staffing levels
- Identify training needs for team members, promoting continuous improvement and development
- 1-year experience as a Team Leader in a contact centre environment, with expertise in digital/customer service campaigns
- Diploma or Degree in Customer Service or related field (desired)
- Quality focus and excellent planning and organizational skills
- Exceptional administration skills, including attention to detail and good problem-solving abilities
- High level of accountability and ability to work in a fast-paced industry
As a valued member of our team, you'll enjoy a competitive salary, opportunities for growth and development, and a dynamic work environment that encourages innovation and teamwork.
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