Digital Operations Manager

1 week ago


Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

Estimated Salary: R550,000 - R650,000 per annum

Job Overview

Hollywoodbets is a leading online entertainment company that offers a range of exciting opportunities for talented individuals to grow their careers.

Key Responsibilities
  • Lead the Digital Team in delivering exceptional customer service and achieving quality targets
  • Develop and implement business strategies on the digital platform, ensuring alignment with company goals
  • Maintain high QA levels and results on live chat, email, and social media, adhering to KPIs
  • Implement team rosters according to business requirements, ensuring optimal staffing levels
  • Identify training needs for team members, promoting continuous improvement and development
Requirements
  • 1-year experience as a Team Leader in a contact centre environment, with expertise in digital/customer service campaigns
  • Diploma or Degree in Customer Service or related field (desired)
What You'll Bring to the Team
  • Quality focus and excellent planning and organizational skills
  • Exceptional administration skills, including attention to detail and good problem-solving abilities
  • High level of accountability and ability to work in a fast-paced industry
Benefits

As a valued member of our team, you'll enjoy a competitive salary, opportunities for growth and development, and a dynamic work environment that encourages innovation and teamwork.



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