Current jobs related to Financial Services Team Lead - Cape Town, Western Cape - TFG Financial Services
-
Senior Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa TFG Financial Services Full timeJob Title: Team LeaderTFG Financial Services is seeking a dynamic and assertive Team Leader to join our Customer Services Department.Key Responsibilities:Assist staff members in achieving their goals and objectives.Ensure that operating procedures are understood and adhered to, promoting a culture of excellence and efficiency.Monitor and evaluate team...
-
Customer Service Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob SummaryWNS Global Services is seeking a highly skilled Customer Service Team Lead to join our Financial Services team. As a key member of our team, you will be responsible for managing the local Customer Service team, ensuring the development and delivery of a high-quality and efficient customer service operation that meets the needs of our customers and...
-
Financial Operations Manager
12 hours ago
Cape Town, Western Cape, South Africa TFG Financial Services Full timeJob Title: Financial Operations ManagerTFG Financial Services is seeking an experienced and skilled Financial Operations Manager to lead our team in the Financial Services Call Centre.About TFG Financial ServicesWe are a leading financial services provider, committed to delivering exceptional customer experiences through innovative solutions and exceptional...
-
Customer Service Team Lead in Financial Services
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionAs a key member of the WNS Global Services team, the Customer Service Team Manager will be responsible for overseeing the local Customer Service team to ensure the delivery of high-quality and efficient customer service operations. This role is crucial in minimizing reputation damage and meeting the needs of customers in line with business...
-
**Team Leader
2 weeks ago
Cape Town, Western Cape, South Africa TFG Financial Services Full time**Job Overview**We are seeking a highly skilled and experienced Team Leader to join our Credit Services Department at TFG Financial Services.As a Team Leader, you will be responsible for leading a team of staff members and ensuring that the operating procedures for the department are understood and adhered to.**Key Responsibilities**Assist staff members...
-
Senior Financial Services Operations Manager
4 weeks ago
Cape Town, Western Cape, South Africa TFG Financial Services Full timeJob Title: Senior Financial Services Operations ManagerTFG Financial Services is seeking a highly motivated and experienced Senior Financial Services Operations Manager to lead our Financial Services Call Centre team.The ideal candidate will have a proven track record of managing teams, driving operational excellence, and delivering results in a fast-paced...
-
Senior Financial Services Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa TFG Financial Services Full timeJob Title: Financial Services Performance ManagerJob Summary:We are seeking a highly skilled and experienced Financial Services Performance Manager to join our team at TFG Financial Services. As a Senior Manager, you will be responsible for leading a team of supervisors in a fast-paced and dynamic working environment.Key Responsibilities:- Manage monthly...
-
Senior Financial Services Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa Rory Mackie & Associates Full timeJob SummaryWe are seeking a seasoned Financial Services Team Lead to join our team at Rory Mackie & Associates. The successful candidate will be responsible for leading a team of professionals in providing exceptional service to our clients in the financial services industry.Key ResponsibilitiesTeam Management: Manage a team of financial services...
-
Customer Service Team Lead
12 hours ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAbout WNS Global ServicesWe are a leading business process management company that aims to deliver exceptional customer service. As a Customer Service Team Lead, you will play a crucial role in achieving this goal.
-
Customer Service Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewAt WNS Global Services, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. This role is responsible for leading, inspiring, and engaging a team of Customer Service Advisors in delivering industry-leading customer service through business KPIs to increase the profitability of the business. The ideal...
-
Customer Service Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at WNS Global Services. As a key member of our leadership team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences and drive business growth.Key...
-
Leadership Role: Publishing Team
2 weeks ago
Cape Town, Western Cape, South Africa TFG Financial Services Full timePosition Overview:TFG Financial Services is seeking a highly skilled and experienced Team Leader to lead the Publishing Day Team.A challenging role exists for a self-motivated and assertive individual to manage, coach, and lead a team of sales agents in a fast-paced and dynamic working environment.Your key responsibilities will include:• Achieving the...
-
Customer Service Team Manager
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Customer Service Team Manager – Financial ServicesJob Summary:We are seeking an experienced Customer Service Team Manager to lead our Customer Service team in the Financial Services industry. The successful candidate will be responsible for managing the team, ensuring the development and delivery of high-quality and efficient customer service...
-
Customer Service Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeMain ResponsibilitiesTo inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly.Deliver success against KPI targets and plans, through effective management of people.Creates a positive learning...
-
Credit Services Manager
7 days ago
Cape Town, Western Cape, South Africa TFG Financial Services Full timeAbout TFG Financial ServicesWe are a leading provider of financial services, and we are seeking an experienced Credit Services Manager to join our team.SalaryR800 000 - R1 200 000 per annum.Job DescriptionAs a Credit Services Manager, you will be responsible for leading a team of credit specialists and ensuring that all credit-related processes are managed...
-
Financial Services Professionals
4 weeks ago
Cape Town, Western Cape, South Africa Financial Advisors HR Full timeFinancial Services Professionals ========================== **About the Role** We are seeking a highly motivated and experienced Financial Services Professional to join our team as a Financial Adviser/Insurance Broker/Salesperson. As a leading financial services company, we are committed to providing top-notch wealth management and protection solutions to...
-
Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob SummaryWe are seeking a highly skilled Team Lead to join our team at WNS Global Services. The ideal candidate will have a strong background in customer service and leadership.Key ResponsibilitiesManage and oversee a team of call center agents.Motivate and support agents through feedback and communication.Measure KPI's like inbound calls, call waiting,...
-
Senior Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Team Lead to join our team at WNS Global Services. As a customer-centric organization, we prioritize effective management of people, metrics, and projects to drive business growth and revenue.Key Responsibilities Areas:People:Engage and support staff to achieve all KPIs through effective...
-
Senior Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Assistant ManagerWe are seeking a highly skilled and experienced Assistant Manager to join our team at WNS Global Services. As a key member of our leadership team, you will be responsible for leading a team of Senior Associates to create a customer-centric and high-performance culture.Key Responsibilities:People: Engage and support staff to...
-
Financial Services Team Leader
4 weeks ago
Cape Town, Western Cape, South Africa Rory Mackie & Associates Full timeJob Title: Financial Services Team LeaderJob Summary: We are seeking a highly skilled Financial Services Team Leader to join our team at Rory Mackie & Associates. The successful candidate will be responsible for leading a team of financial advisors and ensuring the delivery of exceptional client service.Key Responsibilities:Team Management: Lead and manage a...
Financial Services Team Lead
1 month ago
TFG Financial Services is seeking a dynamic and assertive individual to lead a team of supervisors in a fast-paced and dynamic working environment. The successful candidate will be responsible for managing monthly targets and KPIs, maintaining compliance standards, and enhancing management reporting as a performance analysis tool.
Key Responsibilities:- Manage and optimize people management processes to produce maximum productivity
- Identify gaps and opportunities for improvement and drive employee recognition and motivation
- Enhance management reporting as a performance analysis tool and resolve escalated queries effectively and efficiently
- Manage relationships with relevant business stakeholders and optimize the portfolio's productivity as needed
- Call centre leadership experience (3-4 years)
- A management-related qualification (advantageous)
- Exceptional analytical and decision-making ability
- Strong numerical, problem-solving, and administrative skills
- Excellent business communication skills
- Proven experience in people management
- Ability to work under pressure and multitask to meet targets
TFG Financial Services offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
