Service Excellence Officer

3 days ago


East London, Eastern Cape, South Africa Essential Employment Full time

The Service Excellence Officer role at Essential Employment is focused on delivering high-quality services by driving innovation and continuous improvement.

You will be responsible for working with stakeholders to design and develop new services or improve existing ones, ensuring they meet the needs of our customers.

  • Foster collaboration between service users, staff, and stakeholders to gather feedback and understand needs.
  • Lead the development and implementation of service improvement plans, aligning with organisational objectives.
  • Evaluate the effectiveness of service improvements and make adjustments as necessary.


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