Help Desk Technician

3 weeks ago


Cape Town, Western Cape, South Africa Datafin Recruitment Full time

Job Title: Desktop Support Analyst

 

Job Summary:

We are seeking a skilled Desktop Support Analyst to join our team at Datafin Recruitment. As a key member of our IT department, you will provide technical support and assistance to our clients, ensuring the smooth operation of our systems and services.

 

Responsibilities:

  • Onsite Support: Provide technical support and assistance to our clients, resolving issues and answering questions in a timely and professional manner.
  • ISM Tool: Utilize the ISM Tool to complete daily operational tasks, ensuring that all systems and services are running efficiently and effectively.
  • SCCM: Commission and decommission domain and non-domain machines using SCCM, ensuring compliance with standard procedures.
  • Audio-Visual / Video Conferencing Support: Provide expert technical support for audio-visual and video conferencing systems, ensuring seamless communication and collaboration.
  • Printer Support: Troubleshoot and resolve printer-related issues, ensuring that our clients have access to reliable and efficient printing services.
  • Documentation: Maintain accurate and detailed documentation of all technical support activities, ensuring transparency and accountability.

 

Requirements:

  • Technical Qualifications: Microsoft, CompTIA, SCCM, Azure, or AWS certifications.
  • Experience: Minimum 6 years of desktop support experience, with expertise in SCCM, Office 365, Windows 10/11, and Smart device support.
  • Skills: Excellent communication and problem-solving skills, with the ability to work well under pressure and prioritize tasks effectively.

 

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We provide opportunities for professional growth and development, with training and support to help you succeed in your role.
  • Collaborative Team Environment: We foster a collaborative team environment, with a focus on mutual respect, open communication, and teamwork.

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