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Dispute Resolution Expert
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As a Complaints Specialist at Standard Bank Group, you will be responsible for attending to client complaints, resolving issues efficiently, and ensuring that customers receive a satisfactory service experience journey. This role requires excellent analytical and problem-solving skills, as well as the ability to work independently in a fast-paced environment. Key responsibilities include supporting complaint resolution, receiving information from business units, creating awareness regarding service breakdowns, and taking corrective action.
Qualifications:
Type of Qualification: NQF 5
Field of Study: Insurance/Banking
Experience Required:
- 2-4 years of experience in a short-term insurance environment with knowledge of products, processes, and systems.
- Experience in complaints management and application of regulations.
- Data analysis, problem identification, and reporting skills.
