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Construction Operations Manager

1 week ago

Randburg, Gauteng, South Africa Performability Full time

Staff Leadership & Performance Management

  • Provide strategic guidance to the service team, promoting a collaborative work environment.
  • Mentor staff to optimize performance through training and corrective actions.
  • Establish and maintain procedures for addressing disputes and grievances.
  • Continuously evaluate and enhance operational systems for efficiency.
  • Foster a safe and organized workspace.

Project Execution & Delivery

  • Delegate tasks effectively and oversee project progress, ensuring timely completion.
  • Respond promptly to issues, guaranteeing customer satisfaction.
  • Develop and implement high-quality service procedures and standards.
  • Closely monitor product dispatch and delivery, taking corrective action as needed.
  • Engage with customers to gather valuable feedback.
  • Maintain accurate records of customer interactions.
  • Resolve disputes with customers and subcontractors in a professional manner.
  • Stay up-to-date on industry trends and best practices.
  • Deliver exceptional customer service by leveraging knowledge and support.
  • Elevate health, safety, and quality standards within the organization.
  • Achieve departmental KPIs through diligent effort.

Business Strategy & Planning

  • Contribute to the successful implementation of strategic business goals.
  • Effectively manage resources and assets to drive operational excellence.
  • Ensure performance targets are met, taking corrective action when necessary.
  • Analyze monthly costs, report variances, and develop solutions for improvement.
  • Offer expert advice to management on developments and opportunities.