Travel Accommodations Specialist
11 hours ago
Job Summary
We are seeking a highly skilled Travel Support Manager to join our team at Synergy Human Resources. As a key member of our organization, you will be responsible for planning travel accommodations and itineraries for clients.
About the Role
The successful candidate will have excellent communication skills and be proficient in Microsoft Word and Excel. Experience in the travel and trade industry is essential, with a strong focus on customer service and satisfaction.
Key Responsibilities
- Plan and coordinate travel arrangements for clients, including researching destinations and available services.
- Manage and distribute product knowledge within the organization, ensuring that staff have up-to-date information on policies and procedures.
- AUTHORISE all staff on the Property Management System (PMS) Opera and manage the loading of rates and properties accurately.
- Supervise Central Reservations staff, ensuring reservations are confirmed efficiently and correctly.
- Provide exceptional customer service and support, resolving any issues that may arise during or after travel.
Requirements
- Grade 12 qualification with a tertiary qualification in Hospitality and Tourism preferred.
- Proven experience in the travel and trade industry, with a strong focus on customer service and satisfaction.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Word and Excel, with general computer literacy.
Benefits
As a valued member of our team, you will enjoy a competitive salary and benefits package, as well as opportunities for professional growth and development.
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