Sales Team Manager
1 week ago
RMV Solutions Pty Ltd is seeking a highly skilled Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for managing a team of sales agents, ensuring timely completion of probation contracts and KPIs, and providing daily/weekly/monthly training, coaching, and development for all employees.
Key Responsibilities:- Monthly performance management of all sales agents
- Providing daily/weekly/monthly training, coaching, and development for all employees
- Efficient management of all hardware and security
- Generating internal and external reports effectively
- Ensuring efficient dialler reporting
- Effective management of communication channels between staff and management
- Handling all Human Resources-related employee functions for team management
- Quality monitoring and control using company tools ensuring team leaders comply with weekly QC for their teams
- Compiling statistics for daily/weekly/monthly meetings with the team of managers
- Identifying and resolving problem areas in alignment with business processes
- Managing internal and external communication
- Managing general admin tasks at an individual level
- Meeting all deadlines
- Implementing creative planning and theme days for agent relationship enhancement
- Timely follow-up on all payments
- Daily/weekly/monthly tracking and updating of statistics
- Matric
- Strong communication and interpersonal skills
- Solid analytical abilities
- Proficiency in credit reporting
- Familiarity with credit reporting agencies and their operations
- Sales and customer service experience
- Ability to work independently and collaboratively
- Proficient in customer relationship management (CRM) software and telephony systems
- Understanding of industry regulations and best practices in credit repair
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