Sales Team Manager

1 week ago


Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time
Job Title: Sales Team Leader

RMV Solutions Pty Ltd is seeking a highly skilled Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for managing a team of sales agents, ensuring timely completion of probation contracts and KPIs, and providing daily/weekly/monthly training, coaching, and development for all employees.

Key Responsibilities:
  • Monthly performance management of all sales agents
  • Providing daily/weekly/monthly training, coaching, and development for all employees
  • Efficient management of all hardware and security
  • Generating internal and external reports effectively
  • Ensuring efficient dialler reporting
  • Effective management of communication channels between staff and management
  • Handling all Human Resources-related employee functions for team management
  • Quality monitoring and control using company tools ensuring team leaders comply with weekly QC for their teams
  • Compiling statistics for daily/weekly/monthly meetings with the team of managers
  • Identifying and resolving problem areas in alignment with business processes
  • Managing internal and external communication
  • Managing general admin tasks at an individual level
  • Meeting all deadlines
  • Implementing creative planning and theme days for agent relationship enhancement
  • Timely follow-up on all payments
  • Daily/weekly/monthly tracking and updating of statistics
Requirements:
  • Matric
  • Strong communication and interpersonal skills
  • Solid analytical abilities
  • Proficiency in credit reporting
  • Familiarity with credit reporting agencies and their operations
  • Sales and customer service experience
  • Ability to work independently and collaboratively
  • Proficient in customer relationship management (CRM) software and telephony systems
  • Understanding of industry regulations and best practices in credit repair

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