Service Consultant

3 weeks ago


Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

Job Summary:
The primary role of the Service Consultant – Unclaimed Benefits is to assess, validate, and process payment of all unclaimed benefit cases within legislation, fund rules, and policy guidelines. The Service Consultant must perform all claim-related functions in a manner that promotes fund objectives and service excellence. The role involves liaison between employers, members, and beneficiaries to maintain good relations with various stakeholders.

Key Responsibilities:

Review applications/claims received for all unclaimed benefits.

Verify that all supporting documentation is attached as per the requirements of the specific claim.

Assess death claims and draft quality and comprehensive death claims reports (as per Section 37C stipulations).

Adhere to the payment process in line with legislation, policies, and procedures.

Action payment of all claims within agreed SLA's.

Mitigate all payment risks and escalate cases where appropriate. This includes the identification of fraudulent activity and non-disclosure.

Compile clear claims communication, send out acknowledgement notices within 24 hours, and keep clients/claimants up to date during the claims process.

Maintain standards in accordance with processes, procedures, administration agreements, regulatory requirements, and service level agreements.

Prepare daily stats reports and distribute accordingly.

Prepare claims data and report to admin team on request.

Liaise with employers, members, beneficiaries, and internal specialist departments through correspondence, telephone, and emails.

Maintain and update workflow systems and prescribed daily production stats.

Participate in various meetings and contribute to the discussions and decisions of the team and department from a servicing strategy perspective.

Maintain good relationships with all stakeholders.

Resolve queries and complaints within SLA.

Assist with project work for the operational team (when required).

Incident reporting and escalation.

Identify areas of improvement and escalate to relevant person.

Job Specification:
POSITION: SERVICE CONSULTANT – UNCLAIMED BENEFITS

Report maintenance and supplies requirements to the line manager and Facilities department.

Complete product/system training as and when required.



  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: Senior FMR Sales Consultant – LogisticsService Solutions is seeking a highly skilled Senior FMR Sales Consultant to join our team in Kempton Park. As a key member of our sales team, you will be responsible for driving business growth and revenue through effective sales strategies and customer relationships.Key Responsibilities:Retain and grow...

  • Service Consultant

    4 weeks ago


    Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    Service Consultant OpportunityWe are seeking a highly skilled Service Consultant to join our team at Palesa Mbali Group. As a Service Consultant, you will play a critical role in providing exceptional customer service to stakeholders across the medical scheme space.Key Responsibilities:Manage customer service requests and resolve queries in a timely and...

  • Service Consultant

    4 weeks ago


    Johannesburg, Gauteng, South Africa JABES CONSULTANTS Full time

    We are seeking a highly motivated and organized Service Consultant to join our team at JABES CONSULTANTS in Benoni. The successful candidate will be responsible for servicing our existing client base, procuring new clients, and performing general administrative duties.Key Responsibilities:Servicing of existing clientsProcuring new clientsGeneral...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: Senior FMR Sales Consultant – LogisticsJob Summary:We are seeking a highly skilled Senior FMR Sales Consultant to join our team at Service Solutions. As a key member of our sales team, you will be responsible for retaining and growing existing business, upselling and cross-selling all services, and achieving sales targets.Key...

  • Service Consultant

    2 months ago


    Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    Job Title: Service ConsultantAbout the Role:We are seeking a highly skilled Service Consultant to join our team at Palesa Mbali Group. As a Service Consultant, you will be responsible for providing exceptional customer service to stakeholders in the medical scheme space.Key Responsibilities:Manage Customer Service Requests: Respond to and resolve customer...

  • Service Consultant

    1 month ago


    Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    We are seeking a highly skilled Service Consultant to join our team at Palesa Mbali Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our stakeholders, including medical schemes, members, providers, employer groups, and intermediaries.Key Responsibilities:Manage customer service requests and...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Client Service Consultant Job Summary We are seeking a skilled Client Service Consultant to join our team at FirstRand Bank Limited. As a Client Service Consultant, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. Key Responsibilities * Act as the primary point of contact...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Join Our Team as a Long-Term Funeral Customer Services ConsultantWe are seeking a highly motivated and customer-focused individual to join our dynamic call center team as a Long-Term Funeral Customer Services Consultant.About Us:We are one of the largest financial services providers, dedicated to delivering exceptional customer experiences. As a Long-Term...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Client Service ConsultantIsilumko Staffing (JHB) is seeking an experienced Client Service Consultant to join their team. The successful candidate will be responsible for providing exceptional client service and support in a fast-paced financial environment.Key Responsibilities:Engage with clients to understand their financial needs and provide...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Client Service Consultant OpportunityIsilumko Staffing is seeking an experienced Client Service Consultant to join our team in Johannesburg on a 6-month contract.Key Responsibilities:Provide exceptional client service and support to traders and investorsEducate clients on the stock market and its productsEngage with the broker to stay up-to-date on products...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Client Services ConsultantIsilumko Staffing (JHB) is seeking an experienced Client Services Consultant to join their team on a 6-month contract. As a key member of the team, you will be responsible for providing exceptional client service and support.Key Responsibilities:Provide top-notch client service and supportAct as primary contact for traders and...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Client Service Consultant OpportunityIsilumko Staffing is seeking an experienced Client Service Consultant to join their Johannesburg team on a 6-month contract. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients.Key Responsibilities:Provide expert advice on JSE Equities, SAFEX, Contract...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Client Service Consultant OpportunityIsilumko Staffing (JHB) is seeking an experienced Client Service Consultant to join their team on a 6-month contract. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients in the JHB area.Key Responsibilities:Provide expert advice and guidance to clients...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Client Service Consultant OpportunityIsilumko Staffing (JHB) is seeking an experienced Client Service Consultant to join their team on a 6-month contract. The ideal candidate will have a strong background in client service and a passion for delivering exceptional results.Key Responsibilities:Provide exceptional client service and support to traders and...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Job SummaryWe are seeking a highly skilled Client Service Consultant to join our team in FNB Commercial Forex. As a Client Service Consultant, you will be responsible for providing exceptional service to our clients, ensuring that their needs are met promptly and efficiently.Key ResponsibilitiesAct as the primary point of contact for clients seeking...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    About UsWe are a leading financial services provider, dedicated to delivering exceptional customer experiences.Job RoleAs a Long-Term Funeral Customer Services Consultant, you will be responsible for providing top-notch support to our valued customers.Key ResponsibilitiesMaintain a positive and empathetic attitude when interacting with customers.Respond...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Job Title: Credit Life Services ConsultantWe are seeking a highly motivated and customer-focused individual to join our team as a Credit Life Services Consultant. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Role Overview:As a Credit Life Client Services Consultant at Energy at Work Projects, you will be responsible for maintaining a positive and professional attitude towards customers, responding to their inquiries, and resolving complaints efficiently.Key Responsibilities:Maintain in-depth knowledge of our products to address customer queries.Keep accurate...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Job Role: As a Credit Life Client Services Consultant at Energy at Work Projects, your responsibilities will include:Key Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers.Responding promptly to customer inquiries via various channels.Acknowledging and resolving customer complaints with efficiency.Having in-depth...


  • Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Service Advisor OpportunityVacancy for a skilled Service Advisor with a reputable dealership in Johannesburg.Duties:Costing of job cards for vehicles booked into the workshopProcessing of warranties and ensuring customer satisfactionLiaising between clients and the workshop on vehicle progressRequirements:Minimum 3-4 years' experience as a Service Advisor or...