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Customer Service Representative

2 months ago

Somerset West, Western Cape, South Africa Outsource - X Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Support Agent to join our team at Outsource - X. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Develop and maintain a strong understanding of our products and services
  • Stay up-to-date with industry trends and best practices in customer support

Requirements:

  • Upper-intermediate level of Dutch language proficiency
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team

Preferred Qualifications:

  • Experience working in a customer-facing role
  • Knowledge of Zendesk or similar customer support software
  • Ability to work flexible hours, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment