Branch Sales and Service Advisor

3 weeks ago

Pretoria, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a highly skilled and motivated Sales and Service Advisor to join our team at FirstRand Bank Limited. As a Sales and Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities

  • Provide value-added solutions to customers in a dynamic environment.
  • Execute work in accordance with organisational values and code of ethics.
  • Comply with governance and compliance standards and escalate problems for investigation and resolution.
  • Identify and escalate risk as a normal part of work.
  • Produce high-quality work by adhering to predefined standards and procedures.
  • Work with enhanced processes and procedures to maintain operational efficiencies.
  • Deliver work in an accurate manner to ensure consistent results.
  • Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
  • Adhere to quality standards, turnaround times, and Company policies and procedures.
  • Complete relevant administration, reporting, and updating of information accurately and on time.
  • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
  • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
  • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
  • Maximise sales by selling packaged financial solutions to clients.
  • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes, and timelines to drive and achieve relevant sales targets.
  • Maximise cross-selling opportunities.
  • Drive adoption of digital and other self-service options across the client base.
  • Contribute to teamwork and inclusivity within the own team.
  • Contribute to cost efficiencies through responsible utilisation of work-related resources.
  • Achieve expected financial targets and uphold associated service levels.
  • Build and maintain stakeholder relationships.
  • Deliver customer service through adherence to quality service standards.

What We Offer

FirstRand Bank Limited is committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development.

How to Apply

Applications should be submitted ahead of the closing date indicated below. Please note that applications will not be accepted on the below date and onwards.

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