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Customer Service Representative

1 week ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

Job Description:

  • Manage and resolve customer complaints and issues related to insurance claims.
  • Work closely with clients to understand their needs and concerns.
  • Analyze policies to determine coverage and advise clients accordingly.
  • Communicate effectively with insurers to ensure smooth claim processing.

Key Skills and Competencies:

  • Strong analytical and problem-solving skills to resolve complex customer issues.
  • Excellent communication and interpersonal skills to interact with clients at all levels.
  • Proficiency in Microsoft Office and internet applications to manage client data and communicate effectively.
  • Punctuality and reliability to maintain high standards of customer service.