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Debt Collections Team Leaders, Campaign Managers, Trainers and Quality Evaluators

2 weeks ago

Durban, KwaZulu-Natal, South Africa PEAK Business Consulting Full time
Role Overview

We are seeking a Mid-Senior Level Debt Management Expert to join our dynamic team. The ideal candidate will have 2+ years of proven debt collections experience and be knowledgeable in US debt laws.

The role involves motivating and leading a team to achieve recovery and performance goals, while ensuring 100% compliance with US debt collection regulations.

The successful candidate will also have strong communication and conflict resolution skills, as well as experience with CRM and analytics tools.

Key Responsibilities
  • Motivate and lead the team to achieve recovery and performance goals
  • Monitor and optimize performance, compliance, and contact rates
  • Coach and mentor agents to enhance their negotiation skills
  • Ensure 100% compliance with US debt collection regulations
What We Offer
  • Growth opportunities – We invest in your development
  • Competitive salary – Get paid what you're worth
  • Night shift (US hours) – Enjoy a better work-life balance