Collections Team Leader

1 week ago


Durban, KwaZulu-Natal, South Africa Huntswood Full time
Job title : Collections Team LeaderJob Location : KwaZulu-Natal, DurbanDeadline : April 18, 2025Quick Recommended Links
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Job Responsibilities :

  • Managing Performance and achievement of team KPIs
  • Leave/ Absence management ensuring required resourcing is available as per SLA.
  • Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
  • Maintains team Motivation.
  • Rewards & Incentives are planned and implemented on an ongoing basis.
  • Ensure that the employee experience is consistent with the HW culture
  • Ongoing coaching provided to the advisors.
  • Regular call listening
  • Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
  • On going knowledge sharing activities to keep the team updated
  • Monthly 1-1s with team members
  • Identify and nurture top talent within the team.
  • Identify skills / knowledge gaps and independently address or escalate for assistance
  • All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
  • Drive change initiatives ensure it as the desired outcome within your team

Job Requirements

  • Grade 12/NQF4 Qualification
  • Minimum of 2 years TL experience working in a Financial Services Provider environment
  • Collections experience is highly advantageous
  • Strong understanding of FSP compliance and regulations
  • Administrative / Management  jobs


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