Business Solutions Specialist
4 days ago
Role Overview
The Business Solutions Specialist will provide key support to the business and extract maximum value from the information technology platform, specifically its SAP system. This role involves providing second-line SAP support and assisting the business in implementing new projects and system enhancements.
Key Responsibilities
- Drive Continuous Business Improvement initiatives by identifying opportunities within the business unit or business area, quantifying savings and efficiencies, and implementing enhancements as per business projects function.
- Provide SAP End-User Support by assisting end-users to resolve SAP-related issues across the company predominantly with SAP WM, resolving calls logged on service management systems within agreed SLAs, and working in conjunction with learning teams and super users to deliver and conduct end-user training on existing and new system functionality.
- Serve as a liaison between the business and technical consultants to ensure the implementation of identified system enhancements for WM, reviewing and analyzing technical specification documents prior to sign-off by the Applications Manager and handover to developers.
Required Skills and Qualifications
- Degree in Information Technology, BCom (Information Systems), or BSc Computer Science.
- Minimum of 5 years' experience within the relevant business function or information technology environment, preferably with SAP exposure.
- Demonstrated success in managing projects relating to superior performance and continuous improvement.
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