Customer Support Associate
7 days ago
RoomRaccoon Hotel Tech is a cutting-edge hospitality solutions provider that empowers hoteliers to excel in their operations.
We are dedicated to delivering exceptional customer experiences, fostering long-term relationships with our clients, and driving innovation in the hotel tech industry.
About UsOur team of experts works tirelessly to understand the unique challenges faced by hoteliers and develop tailored solutions to address these needs. We believe in the power of collaboration, empathy, and effective communication in building strong partnerships with our clients.
With a global presence and a diverse range of clients across Europe, USA, and Africa, we strive to stay at the forefront of technological advancements and best practices in the hospitality sector.
Key Responsibilities:
- Deliver top-notch customer support via email, phone, and online forums, ensuring prompt and personalized responses to client queries.
- Promote customer satisfaction and retention by actively listening to client needs and taking proactive steps to address concerns.
- Collaborate with internal teams to resolve complex issues and provide seamless support to clients, adhering to established processes and protocols.
- Maintain accurate records of client interactions, providing valuable insights for business growth and improvement.
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