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Recruitment Operations Manager

2 months ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Summary

We are seeking a highly skilled Recruitment Assistant Manager to join our team at ABC Worldwide. The successful candidate will be responsible for overseeing the recruitment process, ensuring smooth functioning of various channels, and mentoring executives in respective teams.

Key Responsibilities
  • Ensure process transactions are processed as per policy/procedures
  • Meet assigned targets in accordance with SLA and internal standards
  • Ensure quality of transactions is in compliance with predefined parameters
  • Adhere to established attendance schedules
  • Ensure adherence to company policies and procedures
Performance Parameters
  • Develop and manage new and existing vendors
  • Cost-effectiveness of hiring through various channels
  • Quality parameters
  • Compliance adherence in process and audits
  • Number of defects made against offers rolled out
  • Attain consistency in time to hire of candidates
  • Offer to joining ratio
Internal and External Interactions
  • Team coordination
  • Manager escalations, unresolved issues, appraisals, and reviews
  • SAVP/VP for solving issues unsolved by immediate supervisor
  • Operations and support hiring managers for recruiting candidates and calibration purposes
  • Finance and commercial departments for settling vendors
  • Customer experience analysts and trainers for voice capability assessments
  • Vendors for hiring candidates, lining up candidates for interviews, and assessing their performance
Requirements
  • Matric (passed)
  • Appropriate tertiary qualification in related field or postgraduate with specialization in human resources
  • Minimum 3 years' experience in a lead role
  • Experience in the BPO sector
  • Solid track record of success in volume recruitment