Lead Hospitality Operations Manager
3 weeks ago
At Wild Dreams Hospitality, we are seeking a highly experienced and skilled individual to join our team as an Assistant Manager. This is an exciting opportunity for a results-driven professional to take on a leadership role and contribute to the success of our camp management operations.
About the RoleWe are looking for someone with a strong background in hospitality management who can provide exceptional support to our Lodge Manager. The ideal candidate will have at least 2 years of managerial experience working in a fast-paced environment, preferably in a 4 or 5-star camp setting.
A degree in Hospitality Management would be highly beneficial, but not essential. What's more important is your ability to stand in for the Lodge Manager when they are unavailable, assist in all areas of camp management, and ensure seamless day-to-day operations.
The successful candidate will be passionate about creating memorable guest experiences, possess exceptional hosting skills, and be able to manage staff and different departments effectively. Strong communication and interpersonal skills are also essential for this role.
Key Responsibilities- Provide exceptional support to the Lodge Manager and assume responsibility when they are unavailable
- Assist in all areas of camp management, including daily operations, staff supervision, and departmental management
- Manage and coordinate staff schedules, rotas, and leave arrangements
- Develop and implement strategies to improve guest satisfaction and loyalty
- Maintain accurate records and reports, including budgets, forecasts, and performance metrics
- At least 2 years of managerial experience in a 4 or 5-star camp setting
- Strong background in hospitality management, with a degree preferred
- Excellent communication, interpersonal, and leadership skills
- Ability to work independently and as part of a team
- Highly organized, with excellent time management and problem-solving skills
This live-in position offers a private room and bathroom, along with a competitive salary package that includes:
- 3 weeks on and 1 week off (6 days off per month plus 1 in lieu of public holidays)
- 18 days annual leave
- Salary range: R13 - R15 kpm DOE
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