BT Voice Solution Specialist
1 week ago
We are seeking a highly skilled Technical Network Engineer to join our team at BT, where you will play a key role in the deployment and support of our cutting-edge voice solutions. As a member of our team, you will be responsible for providing technical expertise and support for our Session Border Controllers, Voice Recorders, and other voice-related systems.
Key Responsibilities:
- To provide expert advice and professional services on BT Trader Voice (SIP VOICE) to internal and external clients
- To work closely with colleagues on projects, carrying out research, analysis, and delivery tasks
- To ensure operational support meets KPIs and SLAs
- Maintenance of network security standards
- To draft reports and discuss recommendations based on research with their manager
- Share knowledge with peers
Business Impact:
- Contribution to up-to-date technology know-how in projects
- Acting under supervision but may work independently and make decisions to restore critical business functionality
- Accurate completion and delivery of supervised work
Authority/Decision Making:
- Independent completion of own role with minimal supervision
- Use discretion in identifying and resolving complex problems
- Determines when problems should be escalated to higher levels
- Ability to delegate tasks to team members
Qualifications:
- Typically an engineering or science degree or has served a technical apprenticeship and obtained NVQ and further education technical qualifications
- May have some recognised current accreditation to an external professional body and/or industry standard
- Relevant professional experience
Skills/Experience:
- Demonstrates competence in own area and may still be acquiring higher level skills
- Works with moderate guidance in own area of knowledge
- Aquires deep knowledge/skills in one area or broadens ability over a variety of skills
- Applies knowledge/skills to a variety of day-to-day activities
The estimated salary for this position is between £40,000-£60,000 per annum depending on location, experience, and qualifications.
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