BT Voice Solution Specialist

1 week ago


Sandton, South Africa BT Group Full time

We are seeking a highly skilled Technical Network Engineer to join our team at BT, where you will play a key role in the deployment and support of our cutting-edge voice solutions. As a member of our team, you will be responsible for providing technical expertise and support for our Session Border Controllers, Voice Recorders, and other voice-related systems.

Key Responsibilities:

  • To provide expert advice and professional services on BT Trader Voice (SIP VOICE) to internal and external clients
  • To work closely with colleagues on projects, carrying out research, analysis, and delivery tasks
  • To ensure operational support meets KPIs and SLAs
  • Maintenance of network security standards
  • To draft reports and discuss recommendations based on research with their manager
  • Share knowledge with peers

Business Impact:

  • Contribution to up-to-date technology know-how in projects
  • Acting under supervision but may work independently and make decisions to restore critical business functionality
  • Accurate completion and delivery of supervised work

Authority/Decision Making:

  • Independent completion of own role with minimal supervision
  • Use discretion in identifying and resolving complex problems
  • Determines when problems should be escalated to higher levels
  • Ability to delegate tasks to team members

Qualifications:

  • Typically an engineering or science degree or has served a technical apprenticeship and obtained NVQ and further education technical qualifications
  • May have some recognised current accreditation to an external professional body and/or industry standard
  • Relevant professional experience

Skills/Experience:

  • Demonstrates competence in own area and may still be acquiring higher level skills
  • Works with moderate guidance in own area of knowledge
  • Aquires deep knowledge/skills in one area or broadens ability over a variety of skills
  • Applies knowledge/skills to a variety of day-to-day activities

The estimated salary for this position is between £40,000-£60,000 per annum depending on location, experience, and qualifications.



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