Service Advisor- Polokwane
4 weeks ago
The Sydsen Group (Pty) Ltd in Polokwane, Limpopo, is seeking an experienced Retail Motor Vehicle Technician to fill a Service Advisor/After Sales Consultant position in their service department.
About the RoleThis esteemed Dealership requires an accomplished Service Advisor who can efficiently manage daily tasks and proficiently oversee customer interactions. The ideal candidate will possess excellent communication skills, strong administration capabilities, and a systematic approach to client-centric work.
Duties and Responsibilities- Maintain positive relationships with customers throughout the vehicle repair process.
- Accurately record and update warranty and motor plan details within the system.
- Ensure accurate and timely invoice payments from customers.
- Prepare detailed quotations for necessary repairs.
- Participate in thorough handover processes for all vehicles.
- Conduct regular customer follow-ups to gauge satisfaction levels.
A high level of Customer Satisfaction Index (CSI) is crucial in this role. We seek candidates with the ability to multitask under pressure while maintaining exceptional performance standards.
Requirements and Skills- Matric Certificate or equivalent qualification.
- Valid driver's license.
- Prior experience working as a Service Advisor in a franchise dealership environment.
- Excellent administrative skills, focusing on accuracy and timeliness.
- Strong ability to work effectively in high-pressure situations.
We offer an attractive salary range based on location, experience, and industry standards. Successful candidates can expect a remuneration package that reflects their qualifications and value to our organization.
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