Senior Vehicle Service Coordinator

1 month ago


Polokwane, Limpopo, South Africa Sydsen Full time
About Sydsen

Our client, a reputable dealership based in Polokwane, Limpopo, is seeking an experienced Senior Vehicle Service Coordinator to join their team. This role offers a unique opportunity to work with a leading automotive company and contribute to the success of their service department.

Job Overview

This position is responsible for providing exceptional customer service, ensuring accurate warranty and motor plan details, and maintaining a high level of CSI. The successful candidate will be part of a dynamic team that values professionalism, efficiency, and attention to detail.

Key Responsibilities
  • Meet and greet customers, providing a warm and welcoming experience
  • Liaise with customers throughout the vehicle maintenance process, ensuring open communication and transparency
  • Verify accurate warranty and motor plan details on the system, ensuring seamless transactions
  • Update necessary vehicle information, guaranteeing accuracy and completeness
  • Prepare detailed quotations, outlining costs and services
  • Ensure accurate invoice payments, maintaining a secure and efficient financial process
  • Foster a positive customer relationship through regular follow-ups and excellent communication
Requirements
  • Matric Certificate
  • Valid Driver's License
  • Proven experience working in a franchise dealership as a Service Advisor
  • Ability to work under pressure, prioritizing tasks and managing time effectively
  • Strong administration skills, with a focus on systematic and client-centric approaches
  • Outgoing and confident, with a willingness to take on new challenges
What We Offer
  • An estimated salary of R350,000 - R450,000 per annum, depending on experience
  • A dynamic and supportive work environment, fostering growth and development
  • Ongoing training and professional development opportunities

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