South Africa Fulfillment Manager
6 days ago
Job Description
We are seeking an experienced leader to join our team in South Africa. As a 3PL Area Manager, you will be responsible for managing the relationship with and providing direction to 3PL providers, launching new facilities, managing the performance of fulfillment operations, and driving continuous improvement on customer experiences and cost structure.
Responsibilities
- Develop and manage business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
- Manage the performance of 3PL FC providers, including but not limited to safety, customer experience, quality, and cost.
- Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanisms to manage operational and financial performance.
- Work with Supply Chain and Capacity Planning to plan and secure capacity with 3PL providers.
- Partner with / leverage other internal tech and non-tech resources to improve fulfillment capabilities and performance; facilitate system development and adoption with 3PL providers and internal teams.
Requirements
- 5+ years of program or project management experience
- 5+ years of working cross-functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
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