Incident Response Specialist

1 week ago


Cape Town, Western Cape, South Africa Findojobs South Africa Full time
Job Description:

We are seeking a highly skilled Incident Response Specialist to join our team at Findojobs South Africa. As an Incident Response Specialist, you will be responsible for planning and coordinating all activities required to perform, monitor, and report on the incident management process.

You will manage the remediation of any deviation of a process and inform the relevant department. Your primary responsibility will be to communicate with stakeholders on the current incident, acting as the point of contact for all Major Incidents on the network.

The successful candidate will be responsible for the effective implementation of the Incident Management process, carrying out the respective reporting procedure and ensuring that the severity level escalation of incidents is properly managed.

In this role, you will provide guidance to Incident Process Coordinators (fault management) and ensure that partner Service Level Agreements are adhered to. Additionally, you will initiate, schedule, and review incident records, ensuring their closure when resolved or confirmed by end-users.

You will also establish continuous process improvement cycles, reviewing and enhancing process performance, activities, roles, responsibilities, policies, procedures, and supporting technology where applicable.

Key Performance Areas include setting up and managing the NOC support team for 24/7 monitoring of the network, designing the Request for Incident process and communication plan, identifying and communicating the relevant severity level of incidents, and troubleshooting issues to manage resolution.



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