Network Incident Coordinator

5 days ago


Cape Town, Western Cape, South Africa Findojobs South Africa Full time
About the Role:

We are looking for a seasoned Network Incident Coordinator to join our team at Findojobs South Africa. In this critical role, you will be responsible for coordinating efforts with other specialists to identify, analyze, and communicate the relevant severity level of incidents.

As a Network Incident Coordinator, you will screen incidents to identify internal and external specialists who will form part of the crisis team. You will troubleshoot issues, manage them to resolution, and serve as the Critical Incident Coordinator from Rain side (Recovery Leader).

This role requires excellent problem management skills, with the ability to escalate issues to the correct person and ensure resolution within the Service Level Agreement (SLA) with upstream providers.

You will also be responsible for communicating incident progress to stakeholders, ensuring they are notified and informed throughout the process.

In this position, you will work closely with stakeholders to ensure the best possible resolution for incidents, while maintaining transparency and open communication throughout the process.


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