Current jobs related to Incident Resolution Lead - Cape Town, Western Cape - Dye & Durham Corporation

  • Incident Resolution Lead

    6 days ago

    Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time

    About UsDye & Durham Corporation is a leading provider of technology-enabled services and solutions. Our team is dedicated to delivering exceptional customer experiences and driving innovation in the industry.Job DescriptionManage and resolve technical issues promptly, minimizing downtime and ensuring business continuity.Collaborate with internal...

  • Escalation Resolution Lead

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalation Resolution Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionEscalations Specialist Lead OpportunityWe are seeking an experienced Escalations Specialist Lead to join our team at the Lead Generation Group. This is an exciting opportunity to work in a dynamic environment...

  • Lead Resolution and Compliance Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Resolution and Compliance Officer - Cape Town - Lead Generation Group Lead Generation Group Cape Town 6 days ago Job title: Client Satisfaction Lead Description Lead Resolution and Compliance Officer As a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and...

  • Lead Resolution and Compliance Officer

    4 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Resolution and Compliance Officer - Cape Town - Lead Generation GroupLead Generation Group Cape Town6 days agoJob title: Client Satisfaction LeadDescriptionLead Resolution and Compliance OfficerAs a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and procedures while...

  • Escalation Resolution Lead

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Role SummaryA highly skilled Client Relations Manager is needed to lead our team in resolving complex client complaints.The ideal candidate will possess excellent leadership skills, strong communication abilities, and a deep understanding of customer needs.Key Job Functions:Developing and implementing effective strategies to minimize client...

  • German Language Incident Resolution Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    ">Company Overview: Surgo PTY Ltd is a dynamic organization that values innovation and customer satisfaction. We strive to provide excellent service to our clients and employees alike, and we believe that our company culture is essential to achieving this goal.">Job Description:">We are looking for an Incident Manager to join our team and take on a...

  • Lead Escalation Resolution Manager

    1 week ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Escalation Management Lead OpportunityThe Lead Generation Group is looking for a skilled Escalation Management Lead to lead our escalation management team.In this role, you will be responsible for developing and implementing effective escalation strategies, working closely with other departments to identify areas for improvement.Responsibilities:Develop and...

  • Escalation Resolution and Compliance Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Role DescriptionWe are seeking an experienced Escalation Resolution and Compliance Lead to oversee the resolution of complex client complaints.This role requires exceptional leadership skills, strong communication abilities, and a deep understanding of customer needs. Key responsibilities include developing strategies to improve client satisfaction,...

  • Client Service Resolution Lead

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    We are seeking a seasoned Client Service Resolution Lead to join our team at the Lead Generation Group. This is an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences.In this role, you will be responsible for managing and resolving escalated client complaints and issues. You will also develop...

  • Conflict Resolution Specialist Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Conflict Resolution Leader - Client ExperienceTo deliver exceptional customer experiences, the Lead Generation Group needs a seasoned leader to manage and resolve escalated client complaints and issues.This role requires a strong understanding of conflict resolution techniques and company policies, as well as excellent communication and interpersonal skills....

  • Escalation Resolution Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Escalation Resolution SpecialistWe are committed to delivering exceptional customer experiences at the Lead Generation Group. To achieve this, we require an experienced specialist to manage and resolve escalated client complaints and issues.This role demands strong de-escalation techniques and conflict resolution skills, as well as a comprehensive...

  • Dispute Resolution Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About This RoleThis is an exciting opportunity to work with a talented team at the Lead Generation Group. As a Client Service Resolution Lead, you will be responsible for managing and resolving escalated client complaints and issues.You will develop and implement strategies to reduce the frequency of escalations and enhance overall client experience. A...

  • Technical Incident Resolution Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    At Surgo PTY Ltd, we are seeking a highly skilled Technical Incident Resolution Specialist to join our team. As an Incident Manager, you will play a critical role in managing the entire lifecycle of IT incidents from initial report through to resolution.Key Responsibilities:Oversee and manage the incident lifecycle from detection to resolution, ensuring...

  • Dispute Resolution Professional

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Dispute Resolution ProfessionalLead Generation Group is seeking a skilled Dispute Resolution Professional to join our team. The ideal candidate will have a proven track record in handling and resolving client complaints and issues, particularly with clients based in the UK and USA.ResponsibilitiesResolve escalated client complaints and issues through...

  • Dispute Resolution Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job OverviewA Dispute Resolution Specialist is required to lead our team in managing complex client disputes.The ideal candidate will possess exceptional leadership skills, outstanding communication abilities, and a comprehensive understanding of customer needs.Key Accountabilities:Developing and implementing effective strategies to resolve client...

  • Complaint Resolution Expert

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    This critical role requires a highly skilled Client Service Resolution Lead to support and optimize business processes and technologies that drive logistics operations. Your primary focus will be ensuring seamless and efficient user experience within our systems, enhancing operations.As a key member of our team, you will lead a team and provide guidance and...

  • Incident Management

    3 weeks ago

    Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    Responsible for planning and coordinating all the activities required to perform, monitor, and report on the incident management process.Manages the remediation of any deviation of a process and inform the relevant department.Responsible for communicating to the relevant stakeholders on the current incident.Point of contact for all Major Incidents on the...

  • Customer Complaint Resolution Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Title: Customer Complaint Resolution SpecialistWe are seeking an experienced Customer Complaint Resolution Specialist to join our team at the Lead Generation Group.This is an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences through effective complaint resolution and de-escalation...

  • Escalation Resolution Professional

    2 weeks ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Description:We are seeking a seasoned Escalations Manager to join our team at Lead Generation Group. This role requires expertise in handling and resolving client complaints and issues, particularly with clients based in the UK and USA.Key Responsibilities:Manage and resolve escalated client complaints and issues, ensuring a high level of customer...

  • Major Incident Resolution Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Collinson Full time

    Our company culture is built on purpose-driven values that guide everything we do. Act smarter, do the right thing, one team, and be insight-led. This drives our high-performing team to deliver value to our customers and clients.We're seeking a skilled professional to join our 24/7 Service Desk, supporting Major Incident management and providing exceptional...

Incident Resolution Lead

3 weeks ago

Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time
Job Summary

We are looking for a Technical Escalation Expert to join our team. The successful candidate will be responsible for leading the recovery of high priority incidents, running post-incident reviews, tracking action items to closure, and chairing CAB meetings.

Key Responsibilities:
  • Lead and drive major incidents towards mitigation and resolution
  • Provide timely and meaningful updates to stakeholders
  • Lead Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
  • Chair CAB meetings and ensure all approved changes are thoroughly vetted
  • Work in a round-the-clock shift model, including holidays and weekends, on a rotational basis
  • Continuously look for automation and improvement opportunities for IT Service Management
  • Support auditing requirements
  • First point of escalation for business and IT teams for IT Service Management
Requirements:
  • 5+ years of experience in a similar role
  • Strong leadership skills
  • Able to maintain calm during stressful situations
  • Deep understanding of ITIL processes, hands-on experience in Incident Management, Problem Management & Change Management
  • ITIL certification is a plus