Order Processing Specialist

1 week ago


Cape Town, Western Cape, South Africa Call Centre Staffing Full time
Key Responsibilities:

Process customer orders accurately and efficiently through the order management system, ensuring timely and seamless order fulfillment and shipment.

Collaborate with the warehouse team to ensure that orders are processed and fulfilled in a timely manner, resolving any discrepancies or issues that may arise.

Provide excellent customer service by addressing customer inquiries related to order status, resolving any issues or concerns in a prompt and professional manner.

Generate and analyze reports to identify trends and areas for process improvement, ensuring that order processing procedures are optimized for maximum efficiency.

Assist in implementing and optimizing order processing procedures, ensuring that they are aligned with company goals and objectives.

Coordinate with other departments to ensure smooth order flow and customer satisfaction, ensuring that orders are processed and fulfilled in a timely and efficient manner.

Qualifications:
  • High school diploma or equivalent; degree in Business Administration or related field preferred
  • Experience in ecommerce order management, or related roles
  • Proficient in Microsoft Office Suite, especially Excel
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Problem-solving aptitude with a proactive approach to improving processes
  • Basic understanding of supply chain and logistics principles
Desired Skills:
  • Knowledge of warehouse operations and shipping procedures
  • Familiarity with customer service principles and practices
  • Basic data analysis skills


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