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Cloud Computing Help Desk Expert

2 weeks ago

Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

Job Overview:

Helderberg Personnel cc is seeking a talented Technical Support Services Professional to join our team. As a Cloud Computing Help Desk Expert, you will be responsible for delivering high-quality technical support to our customers.

Key Accountabilities:

  • Provide timely and effective technical support to customers
  • Analyze and resolve complex technical issues
  • Collaborate with internal teams to achieve timely resolution of customer issues
  • Develop and maintain accurate documentation of customer inquiries and resolutions
  • Identify opportunities to enhance the customer experience and propose solutions

Requirements:

  • Degree in Computer Science or related field
  • Minimum 2 years of experience in technical support
  • Strong technical knowledge of cloud computing and web-based applications
  • Excellent written and verbal communication skills
  • Able to work independently and in a fast-paced environment
  • Familiarity with ticketing systems and SQL