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Cloud Computing Help Desk Expert
2 weeks ago
Job Overview:
Helderberg Personnel cc is seeking a talented Technical Support Services Professional to join our team. As a Cloud Computing Help Desk Expert, you will be responsible for delivering high-quality technical support to our customers.
Key Accountabilities:
- Provide timely and effective technical support to customers
- Analyze and resolve complex technical issues
- Collaborate with internal teams to achieve timely resolution of customer issues
- Develop and maintain accurate documentation of customer inquiries and resolutions
- Identify opportunities to enhance the customer experience and propose solutions
Requirements:
- Degree in Computer Science or related field
- Minimum 2 years of experience in technical support
- Strong technical knowledge of cloud computing and web-based applications
- Excellent written and verbal communication skills
- Able to work independently and in a fast-paced environment
- Familiarity with ticketing systems and SQL