Cluster Management Specialist
4 days ago
The Cluster Management Specialist - Inbound Pharmacy is responsible for managing the Inbound Pharmacy Cluster, ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements. This role requires a highly skilled and motivated individual to deliver a high standard of customer service and meet customer needs.
The key responsibilities of this role include:
- Managing the Inbound Pharmacy Cluster, ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements
- Delivering a high standard of customer service and meeting customer needs
- Investigating and resolving queries received through the Escalated channels, providing feedback within SLA timelines and Requirements
- Distributing all correspondence received, monitoring the quality of feedback given, and ensuring adherence to SLA requirements
The ideal candidate will have:
- Exceptional managerial, leadership, and administrative skills
- Superior interpersonal skills, both persuasive and influential
- Excellent communication skills, both written and verbal
- Ability to understand and interpret data
- Problem-solving skills
- Knowledge of HR/ER Processes
- Strong organisational and prioritising skills
In addition to these skills, the successful candidate will be required to make day-to-day operational decisions pertaining to the Inbound Pharmacy Cluster, ensure effective operations and customer satisfaction, and participate in weekly meetings with staff and department heads.
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Cluster Sales Representative Gauteng
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Commercial Renewable Sales Professional
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Cluster Care Specialist
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Solar Energy Sales Specialist
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Cluster Supervisor
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Pharmacy Cluster Manager
4 days ago
Pretoria, Gauteng, South Africa Medipost Full timeAbout the PositionThe Pharmacy Cluster Manager is a senior role that requires a highly experienced and skilled individual to manage the Inbound Pharmacy Cluster. The successful candidate will be responsible for ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements, delivering a high standard of customer...
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Renewable Energy Sales Consultant
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Sales Executive
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Sales Representative
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Cluster Pharmacist
1 day ago
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Cluster Pharmacist
1 day ago
Pretoria, Gauteng, South Africa Medipost Full timeMedipost Pharmacy is seeking to recruit a Cluster Pharmacist for the Special Meds, in Order Processing DepartmentPrimary purpose of the jobProviding proper patient care as per GPP (Good Pharmacy Practice) regulations· Attending training on pharmacy acts and GPP· Compliance with the POPI Act regulations· Accurate capturing of prescriptions, acute and/or...
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Category Management Specialist
4 days ago
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Cluster Services Coordinator
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Cluster Pharmacist Assistant
1 day ago
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Cluster Pharmacist Assistant
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Cluster Pharmacist Assistant
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Specialist Retail Management Role
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Operational Excellence Specialist
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Cluster Pharmacist Assistant
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Operations Specialist Director
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