Cluster Management Specialist

4 days ago


Pretoria, Gauteng, South Africa Medipost Full time
Job Overview

The Cluster Management Specialist - Inbound Pharmacy is responsible for managing the Inbound Pharmacy Cluster, ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements. This role requires a highly skilled and motivated individual to deliver a high standard of customer service and meet customer needs.

The key responsibilities of this role include:

  • Managing the Inbound Pharmacy Cluster, ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements
  • Delivering a high standard of customer service and meeting customer needs
  • Investigating and resolving queries received through the Escalated channels, providing feedback within SLA timelines and Requirements
  • Distributing all correspondence received, monitoring the quality of feedback given, and ensuring adherence to SLA requirements

The ideal candidate will have:

  • Exceptional managerial, leadership, and administrative skills
  • Superior interpersonal skills, both persuasive and influential
  • Excellent communication skills, both written and verbal
  • Ability to understand and interpret data
  • Problem-solving skills
  • Knowledge of HR/ER Processes
  • Strong organisational and prioritising skills

In addition to these skills, the successful candidate will be required to make day-to-day operational decisions pertaining to the Inbound Pharmacy Cluster, ensure effective operations and customer satisfaction, and participate in weekly meetings with staff and department heads.



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