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Technical Training Specialist

2 months ago

Johannesburg, Gauteng, South Africa Future Careers Full time
Job Description

To support the sales division with the onboarding of new sales consultants, we are seeking a skilled Functional and Technical Trainer to ensure that adequate and relevant training is provided. This will equip sales consultants with the necessary technical and functional knowledge to fulfill their function.

Key Responsibilities:

  • Induct new sales consultants and develop a learning roadmap as part of their onboarding.
  • Prepare and conduct technical training programs on systems, processes, and services.
  • Assess additional training needs which may be required by sales consultants.
  • Conduct presentations and webinars with new and existing sales consultants.
  • Plan and direct classroom training, electronic learning, and the relevant systems training.
  • Evaluate training by evaluating effectiveness of the training to specific needs of the division to maintain good standards.

Coaching & Mentoring:

  • Support line managers with re-upskilling/ refresher training of existing sales consultants (and/or Branch admin support staff).
  • Ongoing coaching on presentation skills.
  • Sharing all changes to systems, processes, and services as and when necessary.
  • Providing feedback/findings/observations from evaluations and/or training sessions.

Refresher Training:

  • Prepare and present training on topics sales are struggling with.
  • Plan and execute refresher sessions.

Reporting:

  • Analyse and report on feedback from consultant evaluations/feedback and share with line managers.
  • Support in measuring of implementation and improvements of new or existing initiatives.
  • Consolidate all training needs and share with Learning & Development team.
  • Provide progress reports to line managers on new and existing sales consultants.

This role is a great opportunity for a skilled trainer to make a real impact on the sales division and contribute to the success of Future Careers.