Technical Training Specialist

1 month ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time
Technical Trainer Role

We are seeking a highly skilled Technical Trainer to join our team at Isilumko Staffing. As a Technical Trainer, you will be responsible for providing training to banking clients on electronic banking systems.

Key Responsibilities:
  • Contribute to Business Unit savings through effective management of cost, time, and quality.
  • Ensure operational confidentiality by complying with relevant standards and policies.
  • Respond to client queries, providing detailed feedback and updates to internal stakeholders.
  • Improve and maintain client service by operating at optimal capacity.
  • Establish and maintain client relations, troubleshooting computer-related conflicts.
  • Install electronic banking profiles for clients and provide comprehensive training.
  • Resolve client technical and training queries on electronic banking products within standard timeframes.
  • Conduct client courtesy calls, live runs, and follow-ups.
  • Prioritize urgent client queries using discretion.
  • Train clients on cash product suites.
  • Limit risk exposure by adhering to processes and procedures.
  • Manage cost awareness and control through efficient use of office resources.
  • Keep accurate records of travel claims.
  • Stay informed about industry changes and legislative updates relevant to the role.
  • Contribute to a culture conducive to achieving transformation goals.
  • Participate in corporate social responsibility initiatives.


Requirements:
  • Must have Matric.
  • Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N+
  • Relevant technical certifications
  • Advanced experience in contact center technologies and data sets.
  • 2 years minimum exposure in a Customer IT Support role/environment
  • Capturing data
  • Providing technical support
  • Conducting training
  • Customer Relationship Manager.
  • Building Trusting Relationships
  • High-Impact Communication
  • Marshaling Resources
  • Sales Disposition
  • Sustaining Customer Satisfaction


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