Organizational Development Expert
7 days ago
About Our Company
Pedros is a leading organization in the hospitality and fast food service industry, dedicated to delivering exceptional customer experiences and fostering a culture of continuous learning.
Job Role
The Training Specialist will be responsible for designing and implementing training initiatives that align with our organizational goals. This individual will conduct thorough training needs analyses, collaborate with management, and design training programs that cater to diverse learning styles.
Key Accountabilities
- Conduct thorough training needs analyses to identify skill gaps and develop effective training solutions.
- Collaborate with management to identify and assess training needs through job analysis, career paths, and consultation.
- Design, facilitate, and update training programs in various formats (in-person, online, blended) to suit diverse learning styles.
- Develop soft skills, management, and leadership programs that promote employee growth and development.
- Align training with performance and talent management frameworks to drive business results.
- Foster leadership initiatives like mentoring and succession planning to ensure a strong talent pipeline.
- Develop coaching and mentoring initiatives to support employee growth and engagement.
- Monitor employee performance and response to training, maintaining accurate attendance and training records.
- Assist the Training Department with ad-hoc training tasks and projects within Pedros.
- Evaluate the effectiveness of learning initiatives through feedback and performance metrics.
- Prepare comprehensive reports on training outcomes and ROI to inform business decisions.
Essential Requirements
- Minimum 5 years of experience in restaurant and fast food service, preferably in Operations Management or Training.
- Proven track record of success in related fields, preferably in Hospitality or Fast Food Service.
- Excellent communication and interpersonal skills, with the ability to create engaging training content.
- Strong organizational and time management skills, with attention to detail.
- Proficiency in using technology to create professional training materials and manage training processes.
- Valid driver's license and reliable transportation for travel to store sites.
- Certifications in Facilitator and Assessor (EDTP), with knowledge of adult learning principles and instructional design.
- Expertise in facilitation, communication, and e-learning.
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