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Senior IT Service Delivery Specialist
1 week ago
Teneo Online School is looking for an Advanced Technical Support Expert to manage and resolve more complex technical enquiries. This role requires advanced technical expertise, enhanced system access, and a deeper understanding of our internal processes.
Job Description:- Respond to escalated customer queries with a higher level of technical expertise.
- Diagnose and troubleshoot complex technical issues that require deeper system access.
- Perform advanced system changes and configurations based on customer requests.
- Collaborate with internal teams to identify common issues and provide feedback.
- Document and update detailed troubleshooting procedures in our knowledge base.
- Post-matric qualification in IT, business administration, or a related field.
- Proven experience in a customer service/support role with a focus on technical troubleshooting.
- Strong technical skills, including advanced system configurations and software troubleshooting.
- Excellent command of English, with strong technical writing skills.