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Director of Operational Excellence

1 week ago

Bloemfontein, Orange Free State, South Africa IQVIA Full time

About Us

At PharmaReview, an IQVIA business, we pride ourselves on delivering exceptional medical and scientific review services to clients worldwide. Our teams are based in the UK, Spain, Portugal, South Africa, and Poland, and we strive to maintain a healthy work-life balance and a sociable and supportive team environment.

Key Responsibilities:

Oversee the end-to-end medical copy review service chain from an operational perspective, ensuring optimal utilization of resources.Partner directly with leadership team on critical organizational and operational projects - both short and long term, designed to improve customer centricity, team productivity, and operational efficiency.Build strong relationships within the wider IQVIA organization, specifically, Revenue and Operations and Talent Acquisition teams to ensure smooth collaboration, tight cross-functional alignment, and consistency when rolling out process improvement or new programs.Support New Business Development opportunities: Work with new business leads to finalize resource requirements and hiring timeframes to onboard new business growth.