Service Operations Manager
1 month ago
We are seeking an experienced Service Manager to join our team at Bonafide Human Capital (Pty) Ltd. The successful candidate will be responsible for managing a profitable service department, delivering high-quality service, and ensuring customer satisfaction.
Key Responsibilities:- Drive productivity, efficiency, and customer service level index goals and objectives.
- Manage a profitable workshop against budget, analyzing performance data and controlling expenses.
- Manage escalated workshop problems, ensuring continuous support and guidance to technical staff.
- Control work in progress and maintain awareness of vehicle status.
- Achieve industry-leading standards of customer care, process efficiency, and cost control.
- Exceed targets and labour sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, and administration processes.
- Maintain good housekeeping and compliance with OEM and business policies.
- Manage and improve environmental, health, and safety standards.
- Conduct departmental meetings and general aftersales meetings.
- Manage the training of all service staff.
- Lead, manage, attract, retain, appraise, and develop staff.
- Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
- 5+ years' experience as a Service Manager.
- Recognised Management Diploma or Certificate – an advantage.
- Qualified Motor Technician – Mandatory.
- Valid, unendorsed driver's license and the ability to competently and legitimately drive.
- Computer literate.
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.
- Sound communication skills in English and language commonly spoken in the area.
- Interpersonal competence; effective at working with people and building relationships.
- Technical, mechanical insight, and experience.
- Business orientated thinking and resource management.
- Good financial acumen.
- Systems oriented.
- People management competence, including performance management and employee development & motivation.
- Problem-solving and motor vehicle fault-finding skills.
- Delivering results and meeting customer expectations.
- Coping with pressure.
- A team player.
- Motivation to perform and achieve results.
- Valuing Diversity.
- Conflict resolution.
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