Service Operations Manager

1 month ago


Johannesburg, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time
Job Title: Service Manager

We are seeking an experienced Service Manager to join our team at Bonafide Human Capital (Pty) Ltd. The successful candidate will be responsible for managing a profitable service department, delivering high-quality service, and ensuring customer satisfaction.

Key Responsibilities:
  • Drive productivity, efficiency, and customer service level index goals and objectives.
  • Manage a profitable workshop against budget, analyzing performance data and controlling expenses.
  • Manage escalated workshop problems, ensuring continuous support and guidance to technical staff.
  • Control work in progress and maintain awareness of vehicle status.
  • Achieve industry-leading standards of customer care, process efficiency, and cost control.
  • Exceed targets and labour sales objectives through efficient workshop operations management.
  • Ensure efficient equipment and asset control, and administration processes.
  • Maintain good housekeeping and compliance with OEM and business policies.
  • Manage and improve environmental, health, and safety standards.
  • Conduct departmental meetings and general aftersales meetings.
  • Manage the training of all service staff.
  • Lead, manage, attract, retain, appraise, and develop staff.
Requirements:
  • Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
  • 5+ years' experience as a Service Manager.
  • Recognised Management Diploma or Certificate – an advantage.
  • Qualified Motor Technician – Mandatory.
  • Valid, unendorsed driver's license and the ability to competently and legitimately drive.
  • Computer literate.
  • An effective understanding of financial principles, including budgeting and forecasting.
  • An effective understanding of relevant technology and systems.
  • An effective understanding of the Environmental and Occupational Health & Safety Acts.
Skills and Personal Attributes:
  • Sound communication skills in English and language commonly spoken in the area.
  • Interpersonal competence; effective at working with people and building relationships.
  • Technical, mechanical insight, and experience.
  • Business orientated thinking and resource management.
  • Good financial acumen.
  • Systems oriented.
  • People management competence, including performance management and employee development & motivation.
  • Problem-solving and motor vehicle fault-finding skills.
  • Delivering results and meeting customer expectations.
  • Coping with pressure.
  • A team player.
  • Motivation to perform and achieve results.
  • Valuing Diversity.
  • Conflict resolution.


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