Service Operations Manager

2 months ago


Johannesburg, Gauteng, South Africa Prostaff Holdings Full time
Job Title: Service Operations Manager

We are seeking a highly skilled Service Operations Manager to join our team at Prostaff Holdings. As a key member of our service department, you will be responsible for overseeing the maintenance and repair of large-scale meat processing and packaging equipment.

Key Responsibilities:
  • Manage and oversee the service department, ensuring efficient and effective service delivery to all customers.
  • Lead, supervise, and develop a team of millwrights and service technicians.
  • Schedule and assign tasks, ensuring optimal resource allocation and productivity.
  • Oversee the service, maintenance, and repair of large-scale meat processing equipment.
  • Visit customers on site to troubleshoot equipment issues and ensure optimal performance.
  • Implement preventive maintenance programs to minimize equipment downtime.
  • Manage the inventory of spare parts and equipment, ensuring availability and minimizing downtime.
  • Develop and maintain relationships with suppliers to procure necessary parts and equipment.
  • Implement and monitor inventory control procedures to optimize stock levels and reduce costs.
  • Manage and oversee customer service-related inquiries and issues.
  • Coordinate with other departments to schedule maintenance and repair work with minimal disruption to operations.
  • Ensure compliance with safety standards and industry regulations.
  • Maintain accurate records of service activities, repairs, and inventory usage.
  • Prepare and present regular reports on service performance, equipment status, and inventory levels.
  • Analyze service data to identify trends, areas for improvement, and potential cost savings.
  • Identify opportunities for process improvements and implement effective solutions.
  • Foster a culture of safety, efficiency, and teamwork within the service department.
Requirements:
  • Previous experience as a Service Manager or in a similar role.
  • Strong knowledge of mechanical, electrical, and hydraulic systems.
  • Familiarity with meat processing equipment and industry-specific standards.
  • Excellent problem-solving, organizational, and communication skills.
  • Ability to work in a fast-paced environment and handle multiple priorities effectively.
  • Knowledge of safety standards and regulatory requirements working within an industrial equipment maintenance market.
What We Offer:

A highly competitive salary package, including benefits, is negotiable depending on experience gained.



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