Service Operations Manager
2 months ago
We are seeking a highly skilled Service Operations Manager to join our team at Prostaff Holdings. As a key member of our service department, you will be responsible for overseeing the maintenance and repair of large-scale meat processing and packaging equipment.
Key Responsibilities:- Manage and oversee the service department, ensuring efficient and effective service delivery to all customers.
- Lead, supervise, and develop a team of millwrights and service technicians.
- Schedule and assign tasks, ensuring optimal resource allocation and productivity.
- Oversee the service, maintenance, and repair of large-scale meat processing equipment.
- Visit customers on site to troubleshoot equipment issues and ensure optimal performance.
- Implement preventive maintenance programs to minimize equipment downtime.
- Manage the inventory of spare parts and equipment, ensuring availability and minimizing downtime.
- Develop and maintain relationships with suppliers to procure necessary parts and equipment.
- Implement and monitor inventory control procedures to optimize stock levels and reduce costs.
- Manage and oversee customer service-related inquiries and issues.
- Coordinate with other departments to schedule maintenance and repair work with minimal disruption to operations.
- Ensure compliance with safety standards and industry regulations.
- Maintain accurate records of service activities, repairs, and inventory usage.
- Prepare and present regular reports on service performance, equipment status, and inventory levels.
- Analyze service data to identify trends, areas for improvement, and potential cost savings.
- Identify opportunities for process improvements and implement effective solutions.
- Foster a culture of safety, efficiency, and teamwork within the service department.
- Previous experience as a Service Manager or in a similar role.
- Strong knowledge of mechanical, electrical, and hydraulic systems.
- Familiarity with meat processing equipment and industry-specific standards.
- Excellent problem-solving, organizational, and communication skills.
- Ability to work in a fast-paced environment and handle multiple priorities effectively.
- Knowledge of safety standards and regulatory requirements working within an industrial equipment maintenance market.
A highly competitive salary package, including benefits, is negotiable depending on experience gained.
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