Strategic Operations Manager
3 weeks ago
Estimated Annual Salary: R1,500,000 - R2,000,000
About Tower GroupWe are a leading international shipping agency with a strong presence in the Western Cape. Our team is dedicated to providing exceptional service and support to our clients.
Job DescriptionThe successful candidate will be responsible for managing the Western Cape Agency branch office and participating in the management of the company. Key responsibilities include:
- Differentiating the agency from competitors in the marketplace through innovative strategies and effective marketing efforts.
- Focusing on revenue maximization by identifying new business opportunities and building strong relationships with importers and exporters.
- Driving cost reduction initiatives to optimize business operations and improve efficiency.
- Developing and maintaining budgets to ensure financial stability and growth.
- Managing staff complement to achieve best productivity and comply with relevant Labour laws and procedures.
- Maintaining a positive presence with all stakeholders, including importers, exporters, and sales staff.
- Providing daily CRM updates and reporting to track performance and make informed decisions.
- Overseeing export booking performance to ensure optimal vessel utilization and maximum revenue.
- Resolving equipment supply and claims issues promptly and effectively.
- Coordinating vessel operations to achieve best productivity and level of service from both NPA & Transnet and Container Depots.
- Assisting with vessel Ops as required, providing backup support to the vessel operator.
- Staying up-to-date with Import and Export freight matters and providing expert advice when needed.
- Having a strong operational and freight background, with a focus on reefer experience.
- Overseeing Marketing, Import, Export & Operations at Branch Level.
- Providing daily, weekly, and monthly reporting as required and requested.
The ideal candidate will have:
- A minimum of 10-15 years' management experience in the shipping industry.
- Strong leadership skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with a proven track record of building strong relationships with clients and stakeholders.
- Computer literacy, with proficiency in systems and software related to the shipping industry.
- Extensive knowledge of the reefer industry, with a deep understanding of its complexities and challenges.
We offer a competitive salary package, including benefits and bonuses. The estimated annual salary for this position is R1,500,000 - R2,000,000.
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