Efficient Operations Coordinator for Strategic Project Management

3 days ago

Cape Town, Western Cape, South Africa VHRS Full time

At VHRS, we're seeking a meticulous and driven Operations Coordinator to play a key role in improving the timely execution of operations projects. As an ideal candidate, you'll ensure our key performance indicators (KPIs) and service level agreements (SLAs) are consistently achieved.

The successful candidate will be:

  • Able to think strategically: You'll approach challenges with logical and clear thinking, ensuring issues are resolved efficiently and effectively.
  • Proactive and adaptable: You thrive under pressure, are quick to take initiative, and eager to contribute to the minimization of non-picks, ultimately enhancing customer satisfaction.
  • A team player: Collaboration is key, and you'll work closely with team members and remote teams to drive success across projects.

You'll receive training to acquire in-depth system and product knowledge, empowering you to contribute to ongoing process improvements. Results-oriented: You're focused on achieving measurable success and motivated by seeing your work contribute to the overall goals of the team.

About the Role

We are a forward-thinking technology company providing cutting-edge solutions to enhance operations across various industries. With a focus on improving efficiency, delivering superior customer service, and leveraging advanced technology, we create custom solutions that ensure optimal performance for our clients worldwide.

Responsibilities
  • Project Coordination: Coordinate and manage projects from start to finish, ensuring timely completion and alignment with project objectives.
  • Task Assignment & Monitoring: Assign tasks to team members, track progress, and ensure all deadlines are met.
  • Issue Resolution & Escalation: Resolve any arising problems or complaints quickly, escalating to management when necessary.
  • Cost & Productivity Targets: Meet cost, productivity, accuracy, and timeline targets while maintaining high standards.
  • Metrics & Performance Analysis: Maintain performance metrics and analyze data to assess project outcomes, implement improvements, and drive operational efficiency.
  • Remote Team Collaboration: Work closely with remote teams to manage project assignments and ensure task deadlines are met.
  • Weekly Reporting: Provide regular weekly reports to the Team Lead and Department Manager on project progress and performance.
  • Standard Operating Procedures: Follow established SOPs, accurately log and update tasks and projects using the CRM system.
  • Monthly KPI Reporting: Present monthly KPI reports on project performance, highlighting key metrics and improvement areas.
Requirements

We're looking for someone with:

  • Proficiency in working with clients, clearing agents, and importers to streamline customs clearance processes.
  • Strong organizational skills to manage multiple tasks, schedules, and resources effectively.
  • Excellent communication skills (both verbal and written) for interacting with team members, managers, and external stakeholders.
  • Proven problem-solving abilities to identify, address, and resolve operational challenges.
  • Strong analytical skills to assess data, track KPIs, and make data-driven decisions.
  • High attention to detail and ability to maintain data integrity.
  • Ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
  • Adaptability to changing circumstances and the ability to handle unexpected challenges.

Salary Range: R450,000 - R550,000 per annum

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