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Customer Service and Sales Representative

2 months ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Job Summary

Black Pen Recruitment is seeking a highly skilled and multilingual Customer Service and Sales Representative to join our team. As a representative of a prestigious airline brand, you will be responsible for providing exceptional customer service to international passengers in Spanish and English languages.

Key Responsibilities

  • Assist passengers with pre- and post-flight travel-related queries in customer relations department in Spanish and English languages.
  • Work on airline reservations systems and handle voice calls in English and Spanish, including some written correspondence.
  • Interact daily with international passengers with queries and compliments.
  • Meet specific key performance indicators and client service levels.
  • Work in a demanding and time-sensitive call center environment.

Requirements

  • Native level fluency in Spanish language: Verbal & Written.
  • Located in South Africa.
  • Permanent residence permit/South African ID holders only.
  • Flexibility to work shifts.
  • Fibre internet connection or fixed stable ADSL line required at own cost.
  • UPS Solution required during load shedding.
  • Fully paid product and systems training provided.
  • Training: 4 weeks (Fully Paid).
  • Probation period: 4 months.

What We Offer

  • Fully paid product and systems training.
  • 4 weeks of fully paid training.
  • Opportunity to work with a prestigious airline brand.
  • Chance to develop your customer service and sales skills.