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Help Desk Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Talent Shore SA Ltd Full time

We are seeking a highly skilled and experienced Help Desk Engineer to join our service desk team at Talent Shore SA Ltd. As a key member of our team, you will be responsible for providing exceptional technical support to our customers.

About the Role

This is an exciting opportunity to work with a global team and contribute to the success of our business. As a Help Desk Engineer, you will be responsible for:

  • Providing first-line technical support to our customers
  • Resolving technical issues, including hardware, software, and network problems
  • Escalating complex cases to Level 2 or Senior Engineers when necessary

We are looking for someone who is passionate about problem-solving and enjoys working in a fast-paced environment. If you have a strong background in IT and excellent communication skills, then this could be the perfect opportunity for you.

Requirements
  • Faultless English and Spanish language skills, both spoken and written
  • Good knowledge of PC hardware and software, including Windows OS (7 and above)
  • Experience with MS Office and O365 administration and support for businesses
  • Active Directory knowledge or experience