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Hospitality Director

2 weeks ago

Johannesburg, Gauteng, South Africa SavageOne Pty Ltd Full time

Customer Service Manager

We are seeking a skilled Customer Service Manager to join our team at SavageOne Pty Ltd.

As a key member of our management team, you will be responsible for delivering exceptional customer service, overseeing restaurant operations, and leading by example.

Your main responsibilities will include:

  • Managing daily restaurant operations, including front and back-of-house management.
  • Ensuring exceptional customer service and enhancing the overall dining experience.
  • Developing and implementing effective strategies to improve customer satisfaction and retention.
  • Recruiting, training, and evaluating staff to ensure they meet the highest standards of quality and productivity.
  • Conducting regular reviews of product quality and vendor relationships.
  • Maintaining adherence to health and safety regulations and ensuring compliance with relevant laws and standards.
  • Leading by example, demonstrating a commitment to excellence in every aspect of your work.