Inside Sales Coordinator

3 weeks ago

Cape Town, Western Cape, South Africa Boldr Full time
Job Title:

Inside Sales Coordinator

About the Role:

We are seeking an experienced Inside Sales Coordinator to join our team at Boldr. In this role, you will be responsible for maintaining accurate task and follow-up actions on all deal-related activity as it relates to outstanding invoices, install dates, COI's, changes, and delivery information between sales and operations.

You will also be responsible for managing and improving the 'Job Scope' entry process into Airtable and Eames, acting as 1st-level escalation for errors.

Furthermore, you will support the sales and account management team with deal activities such as collection of payment info, updating CRM data, customer service inquiries, and interface with design operations and scheduling.

This is a dynamic role that requires strong analytical and critical thinking skills, with an eye for even the most minute details.

Responsibilities:
  1. Maintain accurate task and follow-up actions on all deal-related activity as it relates to outstanding invoices, install dates, COI's, changes, and delivery information between sales and operations.
  2. Responsible for managing and improving the 'Job Scope' entry process into Airtable and Eames, acting as 1st-level escalation for errors.
  3. Support the sales and account management team with deal activities such as collection of payment info, updating CRM data, customer service inquiries, and interface with design operations and scheduling.
  4. Clean and maintain prospecting lists for marketing and segmentation.
  5. Manage all inbound lead inquiries via phone and internet forms fill social media and other channels, Conduct initial qualification of customer needs and address questions, and route internally as appropriate.
  6. Enter leads into CRM on qualified projects and assign to sales team members based on lead-rotation and distribution schedule. Return after-hours calls and qualify leads or address customer questions.
  7. Outbound lead generation on new market listings, and stale properties: ISR daily will focus on outbound emails to agents who have new listings or listings that are on the market that have not been staged by the company.
  8. Using the CRM and email templates, ISR will conduct outreach, add new agents to the database, and qualify listings for the sales team.
  9. Maintenance of all Customer data, including dates, addresses, projects, broker affiliations, and billing/invoicing details with the Salesforce CRM.
  10. Develop an active portfolio of agents, developers, and new home-builders in any target market, as directed by Sr. Managers or VPs
Requirements:

We are looking for an impact-driven individual who is passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Key Qualifications:
  • Curious and authentic, just like us #beboldr
  • An analytical and critical thinker, with an eye for even the most minute details
  • Passionate about client satisfaction.

Estimated Salary: $60,000 - $80,000 per year.

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