Installation Support Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Energy at Work Projects Full time
Installation Support (Scheduling) Agent

We're seeking a highly organized and customer-focused individual to join our team as an Installation Support (Scheduling) Agent. As a key member of our Installation team, you will play a vital role in coordinating and scheduling installations to ensure seamless delivery of our services.

Key Responsibilities:

  • Collaborate with the Installation team to schedule installations efficiently and effectively.
  • Ensure that installations meet quality standards and customer expectations.
  • Communicate with customers to understand their needs and preferences for appointment timing.
  • Use scheduling software and tools to manage installation appointments and prioritize tasks effectively.
  • Provide exceptional support to customers and the Installation team to ensure a smooth and stress-free experience.

What We Offer:

  • A competitive salary and performance-based incentives.
  • A dynamic and inclusive work environment that values teamwork and individual contributions.
  • Opportunities for professional development and career advancement.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in scheduling or customer support is a plus.
  • Familiarity with scheduling software is advantageous.
  • Strong verbal and written communication skills to interact effectively with customers, technicians, and internal teams.
  • Excellent organizational and time-management skills to handle multiple scheduling tasks and prioritize effectively.

We're looking for a motivated and detail-oriented individual who can thrive in a fast-paced environment and adapt to changing priorities. If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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