Installation Support Coordinator
1 month ago
**Energy at Work Projects: A Dynamic Team Opportunity**
We're seeking an exceptional Scheduling Operations Agent to join our dynamic team at Energy at Work Projects. As a vital part of our installation support, you'll play a crucial role in coordinating and scheduling installations seamlessly.
Our company prides itself on delivering top-notch services that enhance the lives of our customers. We're looking for someone who shares our passion for delivering exceptional customer experiences and is passionate about redefining excellence.
**What You'll Be Doing:**
- Collaborate with our Installation team to schedule appointments efficiently and meet quality standards.
- Gather feedback from customers and the Installation team to identify areas for improvement.
- Communicate installation details, expectations, and changes to customers, technicians, and internal stakeholders.
- Interact with customers to understand their needs and preferences for appointment timing.
- Use your problem-solving skills to address scheduling conflicts and ensure timely resolutions.
**Competitive Salary Package:** Our competitive salary package includes a base salary of $60,000 per annum, plus performance-based incentives and opportunities for professional development and career advancement.
**Requirements:**
- High school diploma or equivalent.
- Previous experience in scheduling or customer support is a plus.
- Familiarity with scheduling software is advantageous.
- Strong verbal and written communication skills to interact effectively with customers, technicians, and internal teams.
**Why Join Us?**
- A vibrant and inclusive work environment that values teamwork and individual contributions.
- A commitment to delivering exceptional customer experiences and redefining excellence.
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