Strategic Business Support Professional
2 weeks ago
Job Description
Business Function Summary
Provide relief support to Teller, Collections Consultants, and Cash Migration Official teams in a manner that ensures the smooth operation of functional areas.
- Achieve net profit growth for the business.
- Deliver exceptional customer experience in line with Balanced Scorecard standards.
- Engage with customers in a professional manner as per service standards.
- Understand and address customer needs and expectations.
- Resolve customer complaints related to collection activities to their satisfaction.
- Convert identified leads into successful sales.
- Meet individual targets as set for the business area or sales plan.
- Manage performance standards for the relief role in Telling, Service, Sales, or Administration.
- Approve, validate, verify, check, and authorise Frontline activities.
- Comply with governance requirements related to legislative and audit matters.
- Track, control, and influence sales activities to increase sales efficiencies.
Job Details
Application Information
FirstRand Bank Limited is an equal opportunities employer and supports the recruitment and advancement of individuals with disabilities.
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