Strategic Business Support Professional

2 weeks ago


Nelspruit, Mpumalanga, South Africa FirstRand Bank Limited Full time

Job Description

Business Function Summary

Provide relief support to Teller, Collections Consultants, and Cash Migration Official teams in a manner that ensures the smooth operation of functional areas.

  • Achieve net profit growth for the business.
  • Deliver exceptional customer experience in line with Balanced Scorecard standards.
  • Engage with customers in a professional manner as per service standards.
  • Understand and address customer needs and expectations.
  • Resolve customer complaints related to collection activities to their satisfaction.
  • Convert identified leads into successful sales.
  • Meet individual targets as set for the business area or sales plan.
  • Manage performance standards for the relief role in Telling, Service, Sales, or Administration.
  • Approve, validate, verify, check, and authorise Frontline activities.
  • Comply with governance requirements related to legislative and audit matters.
  • Track, control, and influence sales activities to increase sales efficiencies.

    Job Details

    Application Information

    FirstRand Bank Limited is an equal opportunities employer and supports the recruitment and advancement of individuals with disabilities.



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