Safari Experience Sales and Customer Service Representative
7 days ago
Our company, ABC Worldwide, is seeking an experienced and passionate Safari Experience Sales and Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and sales support to our clients in the German-speaking market.
Key Responsibilities:- Respond to customer inquiries and provide accurate and detailed information about our safari experiences, including pricing, availability, and itinerary details.
- Assist customers in making reservations and booking their safari experiences.
- Maintain accurate records of customer interactions and transactions, including booking and payment information.
- Collaborate with other team members to ensure smooth operations and effective customer communication.
- Follow up with customers post-safari to ensure their satisfaction and encourage them to provide feedback.
- At least 3 years of experience in sales or customer service, with a good knowledge of safaris in Southern Africa.
- Native or fluent in English and German, with excellent written and verbal communication skills in both languages.
- Passionate about wildlife and safari experiences, with a deep understanding of the target markets and customer preferences.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
Our office is located in Wynberg, Cape Town, and we believe it is essential to be in the office to maintain company culture, a sense of belonging, and to stay up-to-date on happenings. However, you will be measured on performance and KPIs, not on your hours in the office.
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Cape Town, Western Cape, South Africa ABC Worldwide Full timeSafari Experience Sales and Customer Service AgentAt ABC Worldwide, we are seeking a highly skilled and passionate Safari Experience Sales and Customer Service Agent to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and sales support to our clients in English and...
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